Maintenance Emergency

Sundance considers these items to be maintenance emergencies:

• Any life-threatening situation: gas leak, fire, flood, severe weather, police action (i.e. broken windows, locks, doors), etc. Call 911 first, then call Maintenance.

• No heat (60 degrees or below) or air conditioning (80 degrees or above) outside ambient temperature. In specific situations where an accommodation is requested due to a medical concern, documentation must be in the resident’s file.

• No electricity or an electrical problem including sparking of outlets or appliances.

• An overflowing toilet.

• A clogged toilet (only if you have one bathroom in your apartment and have already tried plunging).

• No electricity (please check circuit breakers and call your service provider, then call maintenance).

• No water.

• Water problems: leaks, broken pipes, water intrusion.

• Active drain backup.

• Gas Leaks (Please call the gas company before calling us).

• Structural damage to the building.

• Water main breaks or burst pipes.

Lock outs outside of office hours are not considered maintenance emergencies. Please call a locksmith of your choice at your expense and alert the office within 24 hours so that a new copy of the key can be made.

If this isn’t a maintenance emergency, please log into your Resident Portal to enter a work order.